Shipping policy

Where we deliver

We ship to Portugal and to the European countries available at checkout. If your country is not listed, write to us at comercial@waycoffee.eu.

Delivery times

Portugal: up to 72 hours after the order is confirmed.
Rest of Europe: up to 7 days after the order is confirmed.

Delivery times are estimates. Delays caused by carriers, customs, strikes, weather or other factors beyond our control cannot be attributed to us, but we will always follow up on your order.

Shipping costs

Shipping is calculated at checkout, based on the destination, before you complete the purchase.

Tracking

When your order ships, we email you a confirmation and, whenever available, a tracking code.

Address and receipt

Check your address and postcode before completing the purchase. If an order is returned because of an incorrect address or because it was not collected, the cost of re-sending it is borne by the customer.

Damaged orders

If your order arrives damaged, contact us, preferably within 48 hours, with photos of the packaging and the product. See our Returns and refunds policy.