Privacy policy

Who is the data controller

PAGINITINERANTE LDA (brand WayCoffee), tax number (NIF) 518861341, registered office at Rua São Sebastião da Pedreira, 150, 1050-209 Lisbon, Portugal. Contact for privacy matters: comercial@waycoffee.eu.

What data we collect

Identity and contact details: name, email and, if you provide it, phone number.
Delivery and billing addresses and, if you request an invoice with a tax number, your NIF.
Order data: products, amounts, dates and status.
Payment data: processed by payment providers. We do not store your full card details.
Technical data: IP address, device and browser type, pages visited and cookies.
Communications: messages you send us.

Why we use your data and on what legal basis

Performance of a contract: processing and delivering orders, communicating with you about your order and providing support.
Legal obligation: issuing invoices and meeting tax and accounting obligations.
Legitimate interest: site security, fraud prevention and improving our services.
Consent: sending marketing communications and using non-essential cookies. You can withdraw consent at any time.

Who we share data with

We share data only with those needed to provide the service: the e-commerce platform (Shopify), payment providers, carriers, accounting services and, where applicable, email tools. We may also share data with authorities where required by law. Where data is transferred outside the European Economic Area, we require appropriate safeguards, such as standard contractual clauses.

How long we keep data

Order and invoicing data is kept for the period required by tax and commercial law (generally 10 years). Data used for marketing is kept until you withdraw your consent. Other data is kept only as long as necessary for the purposes stated.

Your rights

You have the right to access, rectify and erase your data, to restrict or object to processing, to data portability and to withdraw consent. To exercise them, write to comercial@waycoffee.eu. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.

Cookies

We use essential cookies for the site to work (cart, session and security) and, only with your consent, analytics and marketing cookies. You can manage your preferences in the cookie banner and your browser settings.

Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Changes

We may update this policy. The version in force is always the one published on this page, with the date of the last update.